Return & Refund Policy

Happi mobiles core mantra is “Customer Satisfaction” for this we give a hassle-free Refund policy to the customers.

The start the Refund process the customer has to contact us through the mail or through a call for customer care or through what’s app or web chat messages which is open 24/7, 365 days.

Process to be followed for Return Policy:

  • Happi Mobiles reserve the right to reject the returns for any brand or model depending on the damage of the product.
  • The return process of the product can be restricted depending on the Brand and model of the product.
  • Notify us through mail before 24hrs from the day the product received.
  • The customer will be notified through mail or message about the return acceptance within two days from the day of product received.
  • If the product received is damaged the product should not be USED.
  • At the time of product return the product should have all the accessories and also it should be in the same package at the time the customer has received.
  • At the time of return process make sure that you submit the invoice as a proof of purchase.
  • Make sure the collection executive does the packing in front of you and ask him for the acknowledgment copy.
  • The product return acceptance will be notified through mail.
  • The return of the product varies depending on the damage of the product.
  • If the product got damaged while shipping the time taken for return will depend on the availability of same configuration, colour and stock
  • If there is a manufacturing issue with the product the time of return will depend on the commitment given by the brand company. (7 working days).

Process to be followed for Refund Policy:

  • Notify us through the mail before 24hrs from the day the product received with the reason of refund mentioned.
  • The customer will be notified through mail or message or web chat or what’s app about the return acceptance within two days from the day of product received.
  • At the time of refund process make sure that you submit the invoice as a proof of purchase.
  • The customer will be notified through mail or message about the refund acceptance within two days from the day of product received.
  • The refund will take at least 7 working days.
  • The refund amount will be credited into the customer account through which the payment has been done by the customer at the time of purchase.
  • At the time of refunding your money into your account we will deduct 2% as the credit card or debit card fees if you have used this process at the time of purchase.
  • If the customer doesn’t receive the refund amount within 7 working days we suggest you to contact your respective bank representatives for clarification. If then also you haven’t received any update kindly reach us at our customer care or mail.
  • Any legality will be sorted within the Hyderabad jurisdiction.